Website Health & Enquiry Fix
Repair the website you have.
Find where customers get stuck, make the right repairs, and test the enquiry journey from start to finish.
A business systems and digital studio for small businesses
Your business,
working better.
We improve processes, strengthen brands, and build digital tools for small businesses.
Build a website designed to help the right customers take the next step, or connect the tools behind your business so information moves where it should. The result should save time, make better use of your data, and feel easy to use and unmistakably yours.
See your business working better.
Watch the film · 63 seconds
Fictional scene from our commercial.
How we help
Four ways to begin,
matched to the work.
Start with a problem you can already name, a new website, a plan for a larger change, or a connected system ready to be built.
Better Front Door Website
Build a website around your business.
A new website with clear service pages, useful information and a straightforward way to enquire.
Working Map
Turn a larger need into a clear plan.
Bring the moving pieces into one client-owned map before deciding what to build, keep or change.
Connected Operations Build
Connect the tools your team uses.
Build the agreed connections between enquiries, records, schedules and the people using them.
Website Health & Enquiry Fix
Check how customers find you, and what happens next.
We check the path from search and service pages through enquiries, follow-up and reviews, then identify where customers or information get lost.
- Search and service pages
Check how your business appears in search, whether visitors reach the right service page, and whether each page gives them a clear next step.
- Mobile use and clarity
Check that the page is readable, usable and clear about what you offer, with buttons, forms and key details working properly on a phone.
- Enquiry follow-up, reviews and ownership
Check whether enquiries have a clear owner and receive follow-up, whether completed jobs prompt review requests, and whether new reviews receive a timely response.
Ask about a website check
Opens your email app.
Explore the possibilities
Explore nine
example businesses.
Look around a few imagined businesses. Try the websites and apps, switch roles and see how their work fits together.
From enquiry to arrival.
A plumbing website, bookings and customer updates working together.
Explore this business ↗
A view of the bigger picture.
A shared workspace across several businesses and responsibilities.
Explore this business ↗
From order to service.
A food business with its customer and team experiences considered together.
Explore this business ↗Explore all nine businesses
Make room for the next booking.
Explore a hair studio and the work behind the customer experience.
Explore this business ↗
The right details for the job.
See how a repair team could bring its work and customer experience together.
Explore this business ↗
A little more peace of mind.
Explore a dog daycare and its customer and team experiences.
Explore this business ↗
Keep the work moving.
Explore the people and information around an auto repair business.
Explore this business ↗
From the office to the field.
Explore a landscaping business across website and app views.
Explore this business ↗
A clear plan for every visit.
Explore a cleaning business and the tools around its everyday work.
Explore this business ↗Understand the work. Build what helps.
How we work
together.
We begin with what’s happening in your business. The next step follows from that, whether it’s a focused fix or a fuller plan.
When would a Working Map help?
For a connected build, the Working Map brings your processes, tools and priorities into a shared plan. It’s yours to keep and use, including with another builder.
$499 CAD. Implementation is quoted separately. If you sign a build agreement within 90 days of receiving the Map, $250 is credited towards build fees, once per business.
Listen → Plan → Build → Support
Agree on a useful next step. Build and test it with the people who will use it. Leave you ready to use it, with support if you choose.
Look inside the process
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Listen
Understand the work, the people involved and what already helps.
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Plan
Agree on what to improve, the scope and the next useful step.
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Build
Make it, test it and refine it around the way your business works.
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Support
Leave you ready to use it, with ongoing help if you choose.
Team operations · Coming soon
westerly
Schedules, job details
and team updates.
Schedules, job details and team communication in one place. A standard product in development, alongside our custom work.
More about the idea
The concept also includes employee onboarding, training and procedures, with less searching and repeated data entry. Integrations, features, availability, pricing and service terms are not yet confirmed. A monthly subscription is planned.
The studio
Different disciplines.
One accountable person.
I’m Lance, the founder. You work with me, supported by a structured set of specialist disciplines across research, design, building and care.
Meet the full team ↗
Research
Strategy
Platform Intelligence
Design
Engineering
Quality
Proposals
Care
Let’s start with a conversation
Tell us what you want to build, or what you wish worked better.
Send the website you have or name the point where the work keeps getting stuck.
Send Lance a short message